Website Policies & Terms

1) Privacy Policy — Ireland/EEA GDPR

This Privacy Policy explains how DOLVO LIMITED (“Dolvo”, “we”, “us”) collects and uses personal data when you use our website (shop.dolvo.ie) and related services (together, the “Services”).

1. Controller

Controller: DOLVO LIMITED, SUITE 11280 26/27 UPPER PEMBROKE STREET, DUBLIN, D02 X361, Ireland. Email: [email protected]. CRO: 804250. VAT: IE4544113LH.

2. Personal data we collect

• Identity & contact data (e.g., name, email, phone number, delivery address).
• Account data (e.g., login credentials, settings, preferences).
• Order data (products ordered, order history, inquiries you submit).
• Customer support communications (messages and details you provide).
• Technical and device data (IP address, device identifiers, OS/browser, diagnostic/log data).
• Usage and analytics data (pages viewed, events, approximate location derived from IP).
• Cookie and similar technology data (cookie IDs, consent status).

3. How we use data and lawful bases

• Provide the Services and perform our contract with you (Art. 6(1)(b)) — account creation, processing orders and inquiries, customer support.
• Accounting and tax compliance (Art. 6(1)(c)).
• Security and fraud prevention (Art. 6(1)(f)).
• Analytics and product improvement — consent where required for cookies (Art. 6(1)(a)); otherwise legitimate interests (Art. 6(1)(f)).
• Legal obligations (Art. 6(1)(c)).

4. Cookies and analytics

Our website uses a cookie banner and preference controls. We may use analytics cookies/identifiers to understand website usage (subject to consent where required). For full details, see the Cookie Policy below.

5. Sharing of personal data

• Infrastructure providers (hosting, security, email delivery).
• Analytics providers (where enabled and, where required, with consent).
• Delivery / logistics partners to fulfil your orders.
• Professional advisers (legal, accounting).
• Authorities where required by law.

6. International transfers

Some providers may process data outside the EEA. Where this happens, we use appropriate safeguards required by GDPR (e.g., Standard Contractual Clauses) and assess additional measures as needed.

7. Retention

• Account data: while the account is active and for a reasonable period after closure.
• Support communications: typically 12–24 months.
• Order and transaction records: typically 6–7 years (for accounting/tax compliance).
• Security logs: typically 30–180 days.

8. Security

We implement appropriate technical and organisational measures to protect personal data.

9. Your rights

You may have the right to request access, correction, deletion, restriction, portability, and to object to certain processing. Where processing is based on consent, you can withdraw consent at any time. To exercise your rights, contact us at [email protected]. You also have the right to lodge a complaint with the Irish Data Protection Commission (DPC).

10. Updates

We may update this Privacy Policy from time to time by posting an updated version with a new effective date.

2) Cookie Policy

This Cookie Policy explains what cookies are, how we use them on shop.dolvo.ie, and how you can manage your choices.

1. What cookies are

Cookies are small text files stored on your device when you visit a website. Similar technologies include local storage, pixels, and SDK identifiers.

2. How we use cookies

• Strictly Necessary: required for core website operation, security, and to store cookie choices.
• Preferences: remember settings such as your cart and preferences.
• Analytics: measure and understand website usage (requires consent where required).
• Marketing: advertising measurement and retargeting (requires consent).

3. Managing your preferences

You can accept or reject non-essential cookies via our cookie banner. You can also manage cookies in your browser settings at any time.

4. Third-party cookies

When enabled, third parties may place cookies or similar identifiers on your device. Where required by law, non-essential third-party cookies are used only after your consent.

5. Updates

We may update this Cookie Policy to reflect changes to cookies and similar technologies.

3) Website Terms of Use

These Terms of Use govern your access to and use of shop.dolvo.ie.

1. About us

DOLVO LIMITED, SUITE 11280 26/27 UPPER PEMBROKE STREET, DUBLIN, D02 X361, Ireland. Email: [email protected]. CRO: 804250 | VAT: IE4544113LH.

2. Acceptable use

• Do not use the website unlawfully or in a way that infringes others’ rights.
• Do not attempt to gain unauthorised access to systems or data.
• Do not introduce malware or perform disruptive actions.
• Do not misuse forms or contact channels.

3. Intellectual property

All website content and branding are owned by or licensed to DOLVO LIMITED and protected by applicable law.

4. Disclaimer

The website is provided “as is”. We do not guarantee it will be uninterrupted or error-free.

5. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect or consequential losses arising from your use of the website. Nothing excludes liability that cannot be excluded under Irish law.

6. Governing law

These Terms are governed by Irish law and the courts of Ireland have jurisdiction, subject to any mandatory consumer protections.

4) Terms of Service

These Terms of Service apply to purchases of products from DOLVO LIMITED through shop.dolvo.ie.

1. Products and orders

Product details, pricing, and availability are described on the website. All prices are shown in euro (€). When you place an order you submit a request to purchase; we will confirm acceptance by contacting you.

2. Accounts

You may need an account to use certain features. You are responsible for maintaining the confidentiality of your credentials and for activity under your account.

3. Pricing and payment

Prices are shown before you order. Our team will confirm order details, availability, delivery and payment arrangements with you.

4. Delivery

We will agree delivery arrangements and timelines with you at the time of order confirmation.

5. Acceptable use

You must not misuse the Services, including attempting to interfere with security or using the Services for unlawful purposes.

6. Suspension and termination

We may suspend or terminate access to the Services if you materially breach these terms or where required for security or legal reasons.

7. Governing law

These Terms are governed by Irish law and the courts of Ireland have jurisdiction, subject to any mandatory consumer protections.

5) Refunds & Cancellation Policy

This policy explains cancellations and refunds for products purchased from DOLVO LIMITED.

1. Consumer right to cancel (where applicable)

If you are a consumer in the EEA, you may have a legal right to cancel certain distance contracts within 14 days of receiving the goods, subject to legal exceptions.

2. How to request a cancellation/refund

To request cancellation or a refund, contact us at [email protected] and include your order reference and account email.

3. Refund method and timing

Approved refunds are generally issued to the original payment method. Refund timing depends on your payment provider and bank.

4. Non-refundable situations

Refunds may be refused where permitted by law, for example for goods that have been used or damaged after delivery, except where required by applicable consumer law.

6) Legal / Company Information

DOLVO LIMITED
SUITE 11280 26/27 UPPER PEMBROKE STREET, DUBLIN, D02 X361, Ireland
Email: [email protected]
CRO: 804250
VAT: IE4544113LH